In the event you are not happy with your purchase for any reason you may return the merchandise for a refund, credit, or exchange. You have a no-risk, hassle-free 30-day satisfaction guarantee. If not satisfied we will refund or credit the value of your return plus any taxes charged. Shipping and handling charges are nonrefundable. Returns may be subject to a 20% restocking fee. Please include order number on all returns. It can be found on the order confirmation email.
We will refund or credit the value of your return and any taxes you were charged. Shipping charges are nonrefundable. To receive a refund, the original packaging and a copy of your order confirmation email should accompany your return.
Please send all returns to:
Foot Flush® International
Return Processing Center
10 Allen Rd
North Haven, CT 06473
Please include the following information:
Name:
Address:
City: State: Zip:
Phone #
Reason for return:
Payment type:
Invoice number:
and a copy of the email you were sent confirming your order.
Our customer care associates will be happy to assist you with any exchanges or replacements. In the event of mis-sent orders, damaged or defective merchandise, we will credit you for the returned item upon receipt. Shipping charges may or may not be refunded. In this case if FFI is replacing the merchandise due to damge or our error we will send you a replacement with no additional shipping charges.
If you are simply unsatisfied with your order upon receipt,
we will exchange the item for one of equal value. In this case the taxes you were charged and shipping charges are nonrefundable. Exchanges may be subject to additional shipping or handling charge.
You may cancel your order at any time prior to processing by calling (203) 234-2882. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Return Policies for easy returns.
We ask that you tell us when you do not wish to receive periodic e-mails from us. We will only send e-mail for customer service purposes and to those visitors who have indicated that they wish to receive other types of e-mail from us. If at any time you wish to stop receiving e-mail from us at any time, you can always remove your name from our mailing list by sending an e-mail to optout@footflush.com stating that you wish to unsubscribe and indicating in the subject line of the e-mail "NO E-MAIL".
Among our top priorities is keeping your Personal Information secure. We use Secure Sockets Layer (SSL) technology, which provides the highest level of security currently available for secure transactions, to encrypt all of your Personal Information before it is transmitted to us. Encrypted information cannot be read or recorded as it travels over the Internet.
By using our Web site, you agree to accept the terms of our privacy policy. Make sure you read this policy carefully, because if you do choose to use our Web site, you automatically agree to this policy. If you do not agree to this policy, please do not use our Web site. We reserve the right, at our discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for changes. Your continued use of our Web site following the posting of changes to these terms will mean you accept those changes.
Shipping charges will vary by order, shipping location and method. Charges will be estimated at the time of order.
FFI provides the customer several shipping methods to choose from. But FFI reserves the right to substitute shipping methods when necessary. The method of Free shipping is soley at the discretion of FFI.
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